Review – Is Coinswitch a scam?

We wanted to buy some NEO and decided to give a try. Here is why, in our opinion, we believe Coinswitch is a scam.

On Monday 9/4/17 China announce their ICO (initial coin offering) ban. That sent prices of NEO plummeting and we wanted to buy while prices were low. We went to Coinswitch and set up a trade.

Coinswitch stated they would send 103 NEO (approximately $2110USD) for 0.4999BTC (approximately $2180USD at the time). Coinswitch claims not to charge fees but the exchange rate says otherwise.

At 10:25 Eastern Time 0.4999 BTC is sent from my wallet to Coinswitch with a priority fee for a total of 0.5012 btc.

The coin was confirmed at 10:29 when NEO price was low

Coinswitch claims they waited until 10:35 to  start my exchange. This was after we paid a higher priority transaction fee to catch the price drop. They claim they didn’t buy the coin until there was a price spike that benefited them (giving us less NEO than Coinswitch had promised).

Here is an image Coinswitch’s customer service sent me.

No where in their terms of use does it state a required number of confirmations before complete the promised exchange. No where on their exchange pages do Coinswitch make it clear that they can change or increase the rate after the trade is started or confirmed.


Here are the rest of the steps in the exchange. They promise a specific exchange rate. No where does it state Coinswitch can/will change the promised rate after you have given them your money.

We received 99 NEO. I contacted their customer service and was given the excuse that they could change the rate at any time without notice.

As someone commented below, Coinswitch said the price had gone up but if you check the timing of the trade and price charts, the price of NEO had dropped everywhere else. If their price fluctuated correctly, we should have received about 106-108 NEO.

This understandably confused us and to be honest we were outraged. They advertised one thing, and gave me another. That is the very definition of bait and switch.

They use spammers and other deceptive advertising practices like this guy

and this guy

After we started posting on Reddit about the scam contacted us and asked for my NEO address so they could send the 4 NEO they owed me. We informed Coinswitch we would continue to post because it is important other people don’t get scammed.

We told Coinswitch that for me to stop looking into them they had to honor the promised exchange rates they advertise or automatically refund peoples’ money if Coinswitch cannot complete the transaction without increasing the exchange rate. They also need to refund the money they owe to everyone for the bad exchanges they have done.  They would not do this and we didn’t get the 4 NEO.

Summary: promised 103 NEO and only gave me 99 NEO. If someone went to a used car lot and paid for a 2016 Lexus but was given a 2013 Lexus, that would be considered a scam.

I gave Coinswitch a feasible option to remedy the situation (if Coinswitch cannot honor the promised rate, automatically give a customer’s money back like Changelly does) and Coinswitch refused that. is a SCAM.

Between the conversion fee and Coinswitch giving me 4 less NEO than promised I lost over $150 using Coinswitch. If Coinswitch had calculated the fluctuations correctly the drop of price in NEO means they would still owe me 7-9 more NEO.

Learn from my mistake – DO NOT USE COINSWITCH.

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